Question 1

Where can I purchase one of these units?

Accepted Answer

You can find the Cassida Machines at any of the following retail partners below: Amazon.com Walmart Staples Quill

Question 2

Where is the serial number for my unit? What does it look like?

Accepted Answer

Your serial number is a string of numbers and letters unique to your unit located underside of your unit.

Question 3

How do I clean my unit and how often does it need to be cleaned?

Accepted Answer

Standard maintenance and cleaning of the unit are important and recommended to significantly prolonging the lifespan of the product. Cleaning the unit helps prevent issues that may lead to costly repairs. Dirty sensors can affect the overall performance of the Cassida's Quattro, which can lead to a variety of errors like genuine bills being rejected. We at Cassida suggest performing weekly cleaning on the unit to maintain top performance. manual for code explanations). We at Cassida suggest performing weekly cleaning on the unit to maintain top performance. Below is a link to the Cleaning Procedure for the Quattro which can also be downloaded as a PDF. If the Serial Number of the machine contains ‘’QCDA’’, use the following: Quattro Cleaning Procedure. If the Serial Number of the machine only contains ‘’QCD’’ as letters, use the following: Quattro Cleaning Procedure.

Question 4

What does this error mean?

Accepted Answer

"JAM" shows in the upper left window. "OPEN" shows in the lower right window. Turn unit OFF. Open Lid. Remove jammed bill. Close lid tightly. Turn unit ON. Bills should flow freely through the Quattro. To prevent jams, assure bills are not crumpled, wet, heavily soiled, torn, stapled or taped.   "SEN" shos in the upper left window. "CLEAN" shoes in the lower right window. Turn unit OFF. Open lid. Use a soft brush or compressed air to clean the interior sensors of the Quattro. Close lid tightly. Turn unit ON. Bills should flow freely through the Quattro. For optimum performancem clean the Quattro weekly.

Question 5

Does the Quattro detect counterfeit notes?

Accepted Answer

The Cassida Quattro is designed to detect and flag various suspect notes. The Quattro utilizes Ultraviolet (UV), Infrared (IR), and Magnetic (MG) counterfeit detection methods to help keep businesses safe and secure.

Question 6

Why does my unit reject genuine bills?

Accepted Answer

There are a few reasons that a detector may fail a genuine bill. If bills are worn, bent, torn, or crumpled, the anti-counterfeit features needed to verify a bill as genuine may be compromised. For example, the magnetic ink on a note may wear over time or heavy use, reducing the magnetic response to below detection thresholds. If the Quattro cannot verify the correct features expected on a note, the unit will fail the bill. If the sensors are dirty or damaged, the Quattro will not be able to detect necessary anti-counterfeit features needed to pass the bill. Another possible reason is improper bill loading of the machine. If the bills orientation and alignment is skewed, it can cause a genuine bill to fail. Another possible reason is that the detection sensors may be incorrectly calibrated, lost reference, or be under operating conditions that cause false positives. In order to reduce these error types, it is advised to operate the unit out of direct sunlight and reduce interference that may cause sensor errors. If this occurs frequently under normal operation, please contact Cassida Technical Support for troubleshooting or service.

Question 7

Does this unit recognize the value of the bills?

Accepted Answer

Yes, the Quattro scans the bill and display the denomination of that bill if it was ‘’PASS’’.

Question 8

Does this unit keep count of bills added?

Accepted Answer

Yes, the Quattro keep in memory all ‘’PASS’’ bills that went through until the count is reset by pressing the CLEAR button or that the machine is turned off. To see the count of bills that ‘’PASS’’, press the REPORT button to toggle between denomination.

Question 9

What kind of battery does my unit use?

Accepted Answer

The Cassida Quattro can be used with a power supply or can be portable through the use of a rechargeable battery. The battery for the Quattro are made specifically for our units and have to be purchased from CassidaUSA. For more information on how to purchase a battery refer to the question “Where can I get a battery for my unit?”. See battery specifications below: 7.4V or 7.2V 1000mAh **IMPORTANT: Unless you are charging the battery, the unit has to be unplugged when using the battery to avoid damage to the battery.**

Question 10

Where can I get a battery for my unit?

Accepted Answer

The batteries for the Quattro are made specifically for our units and have to be purchased from CassidaUSA. To purchase a battery, open a support ticket here, and our customer service team can further assist you with a battery purchase. **IMPORTANT: Unless you are charging the battery, the unit has to be unplugged when using the battery to avoid damage to the battery.**

Question 11

What does the 1-year warranty cover?

Accepted Answer

For warranty information, please visit: https://www.cassidausa.com/support To activate your warranty in the US or Canada, please register your product online by visiting https://www.cassidausa.com/warranty-registration In other countries, go to https://www.cassidaglobal.com/ In most cases, the malfunction of the machine can be resolved by cleaning the unit. Please refer to the Quattro User Manual for guidelines.

Question 12

What do I do if my unit is defective when I receive it?

Accepted Answer

Please contact Cassida Support through our site and provide information on the issue(s) that you are experiencing.

Question 13

What information do I need to provide for a support claim?

Accepted Answer

When providing a support claim, please have the following information ready: • Your contact information • The product serial number - To find your serial number refer to the second question (Where is the serial number for my unit? What does it look like?) • The subject of your request • A brief description of the failure that has been encountered

Question 14

How do I get my unit repaired?

Accepted Answer

Contact Cassida Support throughout webpage at: www.CassidaUSA.com/support-contact and create a support ticket. The customer service representative assigned to your ticket will respond with troubleshooting techniques or arrange for an on-site repair at our facility.

Question 15

How can I reach Cassida customer and technical support?

Accepted Answer

Please visit www.CassidaUSA.com/support-contact  to create a support ticket or call 1-888-800-0303.

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Cassida Corporation

11035 Technology Place

Deliveries: Suite 200. Offices: Suite 500

San Diego CA 92127

888-800-0303