Where can I purchase one of these units?

You can find the Cassida Machines at any of the following retail partners below: Amazon.com Staples.com

Where is the serial number for my unit? What does it look like?

Your serial number is a string of numbers and letters unique to your unit located underside of your unit.

How do I clean my unit and how often does it need to be cleaned?

Standard maintenance and cleaning of the unit are important and recommended to significantly prolonging the lifespan of the product.. Cleaning the unit helps prevent issues that may lead to costly repairs. Dirty sensors can affect the overall performance of the Cassida's C300, which can lead to a variety of errors such as E1-E9 and EA codes (Please see user manual for code explainations). We at Cassida suggest performing weekly cleaning on the unit to maintain top performance. Below is a link to the Cleaning Procedure for the C300 which can also be downloaded as a PDF.
• Cassida C300 Cleaning Procedure

What does this error mean?

Does this unit keep count of coins added?

Yes, the C300 operates in ADD mode by default. In ADD mode, the coin count is added to the count from the previous batches. To start a new count, press the "C" button. This will reset the coin count size to zero.

Does this unit recognize coin value?

Yes, the C300 has designated chutes for each denomination of coin.

What does the 1-year warranty cover?

For warranty information, please visit: www.CassidaUSA.com/support.html To activate your warranty in the US or Canada, please register your product online by visiting www.CassidaUSA.com/warranty-registration.html In other countries, go to www.CassidaGlobal.com In most cases, the malfunction of the machine can be resolved by cleaning the unit. Please refer to the C300 User Manual for guidelines.

What do I do if my unit is defective when I receive it?

Please contact Cassida Support through our site and provide infomation on the the issue(s) that you are experiencing.

What information do I need to provide for a support claim?

When providing a support claim, splease have the following information ready: • Your contact information • The product serial number - To find your serial number refer to the second question (Where is the serial number for my unit? What does it look like?) • The subject of your request • A brief description of the failure that has been encountered

How do I get my unit repaired?

Contact Cassida Support through out webpage at: www.CassidaUSA.com/support-contact and create a support ticket. The customer service representative assigned to your ticket will respond with troubleshooting techniques, or arrange for an on-site repair at our facility.

How can I reach Cassida customer and technical support?

Please visit www.CassidaUSA.com/support-contact to create a support ticket or call 1-888-800-0303.

Does the C300 sort coins?

Yes, the C300 can sort coins into bins, or you can sort and wrap coin rolls using the provided coin tubes.

Does the C300 wrap/roll coins?

Yes, the C300 can wrap/roll coins using the provided coin tubes. You can quickly set the preset batch amounts for all coin denominations by simply holding down the "+" button for 3 seconds. You can also use just the coin bins to sort large amounts of coins.

Why does my unit jam?

Majority of jamming issues with the C300 happen with the Paddle Drive. Below we have attached a document that can be downloaded or viewed over the web to help you troubleshoot your machine's paddle drive: - Cassida C300 Paddle Drive Troubleshooting If the document attached fails to alleviate your machine's issue, please contact Cassida Technical Support and create a support ticket.

How do I print?

Cassida recommends using the Universal Cash Handling Thermal Printer that comes with all the necessary cables to work with Cassida's products. With a DB9 cable, connect the printer to the printer port in the back of the C300 (RS232), then press the "PRINT" button while on the report screen showing all the counts. If a printeris connected to the machine, a detailed printout of the counting report will be produced.

My unit does not power on.

Please ensure the unit is turned off and the power cord disconnected, then check the fuse at the bottom of the unit and replace it if damaged (F2AL250V). For other issues, please contact Cassida Support through our site and provide information on the issue(s) that you are experiencing.

The paddle drive/motor does not rotate?

Below we have attached a document that can be downloaded or viewed over the web to help you troubleshoot your machine's paddle drive: - Cassida C300 Paddle Drive Troubleshooting If the document attached dails to alleviate your machine's issue, please contat Cassida Technical Support and create a support ticket.